Customer Engagement Associate, Urner Barry
Toms River, New Jersey, USA

Urner Barry is a business publisher specializing in the timely, accurate and unbiased reporting of market news and quotations to clients in the poultry, egg, meat, seafood and related segments of the food industry through a variety of print and non-print media.

We strive to be at the forefront of delivering market news, quotes and analysis with the most effective methods available using the latest in database technology. Whether it be in print, on-line, email or video, Urner Barry’s services deliver timely and valuable market news, quotations and analysis to a wide range of customers.

The Customer Engagement Associate is responsible for gathering customer feedback on Urner Barry’s services and communicating results to the sales and management teams. The successful candidate will be able to gather information from clients that enable Urner Barry to improve its offerings. The individual will build positive relationships with clients by providing assistance using our services, helping clients solve problems, and identifying opportunities for upselling and new business for the sales team. As employee development is essential, responsibilities and job function may expand and evolve proportionate to the employer’s needs.

ESSENTIAL FUNCTIONS: (include, but not limited to)
• Conduct phone interviews to understand how UB services are being used and gather intelligence on client needs – Report findings to sales team and management
• Manage online chat support during business hours
• Address customer needs in a timely manner

QUALIFICATIONS:
• Strong organizational and time management skills
• Excellent verbal and written communication abilities
• Able to work effectively as an individual and part of a team
• Ability to work under pressure and have attention to detail
• Proficient in Microsoft Office
• Bachelor’s Degree preferred

CHARACTER:
• Professional disposition with ability to handle criticism and constructive feedback
• Smart, flexible, and friendly
• Maintain sense of urgency
• Straightforward, team player

COMPENSATION:
• Base Salary
• Health, Optical, Dental, Orthodontic Insurance, 401k, Profit Sharing, PTO

SUBMIT RESUME TO:
Human Resource Manager
Urner Barry
P.O. Box 389
Toms River, NJ 08753
Fax: 732-341-0891
E-mail careers@urnerbarry.com